All Guidelines Sites and the Guidelines Dashboard is operational. Services were down for just over 90 minutes. Please contact support if you do experience any further issues.
Posted Oct 20, 2025 - 10:30 UTC
Update
All services are running normally. We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 09:42 UTC
Monitoring
We're seeing restored services to Guidelines Sites and Dashboards, but we're continuing to monitor traffic and error rates. We'll report back with any significant updates, and when all sites and platforms are running smoothly.
Posted Oct 20, 2025 - 09:23 UTC
Update
While the issue is still affecting major parts of the Amazon AWS network and our hosting provider, we are investigating alternative routes to restore Guidelines Sites and the Dashboard. We'll continue to update this page as we resolve this outage.
Posted Oct 20, 2025 - 08:31 UTC
Identified
The Guidelines Dashboard and Sites are currently offline. We're working on restoring services as soon as possible. There is now a major outage across numerous cloud providers, with many online services currently offline.
Posted Oct 20, 2025 - 07:52 UTC
Update
We are continuing to monitor the issue.
Posted Oct 20, 2025 - 07:36 UTC
Investigating
A major Amazon AWS outage is affecting our support service, causing the support interface not to open. The Guidelines Dashboard and all Sites remain online. You can still reach out to support directly for anything you need via email: support@guidelines.site
Posted Oct 20, 2025 - 07:25 UTC
This incident affected: Sites, Dashboard, and MCP Server.