Resolved -
All Guidelines Sites and the Guidelines Dashboard is operational. Services were down for just over 90 minutes. Please contact support if you do experience any further issues.
Oct 20, 10:30 UTC
Update -
All services are running normally. We are continuing to monitor for any further issues.
Oct 20, 09:42 UTC
Monitoring -
We're seeing restored services to Guidelines Sites and Dashboards, but we're continuing to monitor traffic and error rates. We'll report back with any significant updates, and when all sites and platforms are running smoothly.
Oct 20, 09:23 UTC
Update -
While the issue is still affecting major parts of the Amazon AWS network and our hosting provider, we are investigating alternative routes to restore Guidelines Sites and the Dashboard. We'll continue to update this page as we resolve this outage.
Oct 20, 08:31 UTC
Identified -
The Guidelines Dashboard and Sites are currently offline. We're working on restoring services as soon as possible. There is now a major outage across numerous cloud providers, with many online services currently offline.
Oct 20, 07:52 UTC
Update -
We are continuing to monitor the issue.
Oct 20, 07:36 UTC
Investigating -
A major Amazon AWS outage is affecting our support service, causing the support interface not to open. The Guidelines Dashboard and all Sites remain online. You can still reach out to support directly for anything you need via email: support@guidelines.site
Oct 20, 07:25 UTC